Sometimes you may be able to sort out your problem without calling Ken. On these pages you should find some things which may help you!
In the first section, there's a list of things you should do to try to avoid problems in the first place; things like updating your protection software, creating backups, getting rid of unwanted things, and so forth.
The second section details a number of problems which have been found to be quite common and you may find a solution in there. It's all designed to save you money by not having to call out Ken!